Ordering Your Wildgasmask

Wildgasmasks prides ourselves on the art of making the creative thoughts of our customers into a tangible item. It is our hope that this page will serve as a guide about what you can expect from us.  There are many accessories and options available for each of the mask models we offer.

Please don’t send us your design idea unless you have committed to commissioning us.  Unsolicited design Ideas will be rejected.  At any given time we have ideas in the works and we do not wish to get into a “you stole my idea!” debate anytime in the future.

Before ordering, we ask that you view our product information for all safety and legal advisements.

Turn-Around Time

The complexity of your order will determine how long you can expect to wait. As of 2016, Standard Masks take seven to ten weeks to produce. This includes anyone seeking a custom paint job. For those who are adding a hood^, expect anywhere from ten to twelve weeks while we assure your mask’s custom fit.  This “clock” begins from the moment that your mask order enters the status of “manufacturing”, as seen on our order queue. If your mask is part of a special event, we ask that you place your order with ample time to prepare your costume debut.

While we love our work, Wildgasmasks is not our full time income, so we give the above time periods with as much “wiggle room” as possible for any  unforeseen circumstances which might take our time away from the lab. If you need to get a realistic deadline, by all means, contact us first.

^ Do note that  we aren’t currently open for hooded orders.

Payment

Our primary point of sale is through our Paypal account.  However, those without a Paypal account can use a or Visa or Mastercard to purchase our goods, through Paypal’s verified merchant system.  With the exception of hooded orders, your order wont require up-front payment until the mask is completed.  If you so choose, we can initiate the request to your email address using a Paypal invoice, which will give you a formal and itemized detail of your entire order.

Custom fit products will require a 50% deposit and a full paint deposit is required for custom designs.  Wildgasmask deposits are non-refundable, so please make sure you wish to commit to these options.

Be sure to let us know if the email address on your Paypal differs from the one you used to contact us. Wildgasmasks understand the importance of Paypal receiving a portion of money every time we do business. Please do not mark it as a personal payment of any kind. Use the “goods” radio button instead. After receiving email notification of your order’s completion, payment must be received within two weeks or your order may be canceled.

Shipping

Domestic orders will be sent by insured USPS Priority mail. International orders are also shipped via USPS but we cannot offer insurance, due to the item being picked up by the respective country’s courier service.  International insurance can be purchased outside of USPS’ insurance, if one requires it. We happily accept orders from Europe, Oceana, Australia, and the Americas  (If you think you do not see your area listed here, please inquire.)

Your mask will be shipped in a cloth bag of its own and carefully shipped.  Due to the time that your mask may spend in transit, we only do a light spot cleaning. While we do clean our creatures before shipment, its recommended that you still clean the mask upon receiving it. Use a cloth with soapy water to clean your mask and then allow it to dry.  Finish with your favorite latex dressing for a shiny look.

For overseas orders, please check your country for items falling under Tariff Code #9505900000, as this will help you determine your local VAT.  WildGasmasks will never ship your item overseas, designated as a “gift”.  While we do our best to help ease shipping costs, you will be responsible for all customs and duties upon pick up. While we can ensure that your order is put in the mail in a timely manner, international shipment times will vary from country to country.

Terms of Sale

By purchasing any product from WildGasMasks.com, you (the purchaser) expressly acknowledge and agree to the following terms, in advance of your Payment. Additionally, Wild Gasmasks reserves the right to refuse service to Anyone.

Refunds:

Once you commit to purchase and the Item has been shipped to you, Absolutely No Refunds will be issued: All our products come into intimate contact with their wearers. Thus moisture from respiration & bodily oils can be absorbed into the latex even with one wearing.

Warranty:

This mask is warrantied against any defect which affects functionality of the mask for a period of 1 year after purchase. PLEASE NOTE: Every WildGasMask is a Hand-made product, and therefore will have Surface Features on each mask which are unique to that mask: ALL Such Surface Features are Not Covered by this warranty. Additionally, any abuse of the product, including exposure to strong chemicals or use as a life safety device will immediately void this and any other warranty, expressed implied, or enforced. Please see the Product Information Page for more information.